Ticket Management


Dear Sponsor,

We are excited to partner with you for this year’s The Ally Challenge presented by McLaren. Below are resources to help you manage your tickets through Account Manager. Account Manager gives you the ability to print and transfer your tickets.

If you have any questions, please reach out to The Ally Challenge Ticket Office at tickets@theallychallenge.com or via phone (734) 275-2040.

For detailed information on how to print or transfer your tickets, click here to download our step-by-step guide, or follow the instructions below.  

WEBSITE & LOGIN INFORMATION

  1. To get started, visit https://am.ticketmaster.com/pgaallychallenge
  2. Sign in or sign up to access your account
  3. If you’re creating a new account, use the same email associated with your ticket purchase

 

 PRINTING YOUR TICKETS

  1. Once you are logged into Account Manager, select “Manage Events” under the Quick Links section at the bottom of the Dashboard
  2. Select the event for which you would like to print tickets
  3. Select “Print Tickets” within the menu options
  4. Select the seats you wish to print (note: you can select multiple seats to print at once)
  5. On the confirmation page, verify that the information is accurate and select “Print”
  6. Once you select the option of printing tickets, the most recently downloaded ticket(s) will be required for entry to the event. You cannot use any previous version of a ticket that may have been printed prior to the most recent download.
  7. You will be prompted to download a PDF file containing your ticket information. Once downloaded, you can open the document on your computer and print.
  8. If you would like to print more tickets, select “Print Tickets” and choose additional tickets within your selected event, or click “My Events” at the top of the page to begin printing for additional events.

 

TRANSFERRING YOUR TICKETS

 NOTE: If you need to transfer a combination of weekly and single-day tickets, be sure to transfer your weekly tickets first. Transferring your weekly tickets first will allow you to use your remaining tickets to send single days passes to your attendees.

 

TRANSFERRING WEEKLY TICKETS

  1. Once you are logged into Account Manager, select “Manage Events” under the Quick Links section at the bottom of the Dashboard
  2. Click the “Transfer” button in the top left corner of the page
  3. Click the “Select All (4)” box at the top of the page (note: weekly tickets are broken down into individual days)
  4. Click “next”
  5. A pop-up window will appear to confirm you want to transfer the same tickets for all selected events. Click “yes”

NOTE:   If you receive an error message that seats do not match across all events, this means that you have a combination of both weekly and single-day tickets in your inventory. You must select the same ticket under each day’s event to send the full week ticket.

  1. Select the same ticket under each event and click “Next”
  2. A new pop-up window will confirm your events are selected
  3. Select a recipient or add a new recipient and follow the prompts
  4. Select “Transfer” when you are ready to send your tickets
  5. Once your tickets have been transferred, the Transfer Complete confirmation message will pop up. Select “Done” to return to viewing your tickets.
  6. If you would like to transfer more weekly tickets, select “Dashboard” at the top of the page to begin this process again.

 

TRANSFERRING SINGLE DAY TICKETS

  1. Once you are logged into Account Manager, select “Manage Events” under the Quick Links section at the bottom of the Dashboard
  2. Click the “Transfer” button in the top left corner of the page
  3. Select the event for which you wish to transfer tickets
  4. Click “Next”
  5. A pop-up window will appear to verify which tickets you would like to transfer. Select the ticket(s) you would like to transfer and click “Next”
  6. Select a recipient or add a new recipient and follow the prompts
  7. Select “Transfer” when you are ready to send your tickets
  8. Once your tickets have been transferred, the Transfer Complete confirmation will pop up. Select “Done” to return to viewing your tickets.
  9. If you would like to transfer more single day tickets, select “Dashboard” at the top of the page to begin this process again.